Booking terms and conditions

By booking a Tour the participant acknowledges having read, understood, and agreed to these Terms. 

We recommend all our participants to contact us before booking. As a small Tour Operator, we like to provide extra attention and a higher level of service to our guests by ensuring they know what they are booking.

Given the nature of our operation, and the need to book all the services required for the tours in advance, full payment is due at the time of booking.

A contract exists when the Tour Operator sends the confirmation email confirming the reception of the applicable amount for the tour. Please verify your information carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. 

You must be at least 18 years of age to make a booking and participate in any of our tours.

It is the responsibility of the participant to inform the Tour Operator of all or any Medical pre-existing conditions that may affect the participant’s ability to travel. the Tour Operator reserves the right to request further information from medical professionals if they determine to do so.

The Tour Operator reserves the right to deny the participant from
traveling or participating in any activity if the Tour Leader determines that
your mental or physical conditions will put you or other people at risk. By
confirming the booking all participants implicitly agree to be subject to the
laws of the country they will be traveling in. If a participant is late for a scheduled departure, it is his responsibility to pay for the transfer to catch up with the group and any other additional cost that may incur. It is the participant’s
responsibility to abide by them.

Insurance requirements

All participants must have
Travel Insurance with a minimum medical, evacuation, and
repatriation coverage of at least $100,000 for the duration of the tour.
the participant acknowledges that the insurance price is NOT included in the
cost of any of the tours.

Cancellation Policy 

Cancellation fees will be determined by the Tour Operator regarding the date on which notice of cancellation is received by the Tour Operator. They are as follows:

–  If the cancellation notice is received 60 days or more before departure, the Tour Operator will retain 10% of the total price paid.

– If the cancellation notice is received 30-59 days before departure, the Tour Operator will retain 50% of the total price paid.

– If the cancellation notice is received less than 30 days before departure, the Tour Operator will retain 90% of the total price paid.

Itinerary changes

All our itineraries are subject to change for various reasons. The Tour Leader will determine the conditions and ultimately decide whether an activity can be done.  Some of the reasons an activity may be postponed or canceled may be but are not limited to: lack of proper safety equipment, weather conditions, social or political unrest, time constraints, amongst others. When an activity is canceled or postponed, the Tour Leader will communicate with Ops Manager. They will determine whether the activity can be done elsewhere, refunded, or changed for a different one or none. Most of the time, when this happens, the activity is rescheduled.

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